1. How do I initiate a return or refund for my order?
If you are not satisfied with your purchase or received a defective product, please contact our customer support within 7 days of delivery. Provide your order details and reason for the return. Our team will guide you through the return authorization process.
2. Can I return a product if it was damaged during transit?
Spectrum Chemical Supplies takes utmost care in packaging every product to prevent damage during transit. However, we are not liable for damages caused by the shipping service. We recommend inspecting the package upon delivery and reporting any visible damage to the shipping carrier immediately.
3. How long does it take to process a refund?
Once we receive your returned product and verify that it meets our return policy guidelines, the refund is typically processed within 3-7 business days. You will receive a confirmation email when the refund is successfully credited to your original payment method.
